🧼 StayWithJay Cleaning Standards Policy
[2025-07-27 | 19:55 UTC]
🧼 StayWithJay Cleaning Standards Policy
Policy Title: Minimum Kitchen & Shared Appliance Cleanliness Standards
Applies To: All Co-Hosts, Turnover Teams, Property Managers
Effective Immediately
🔹 Background
StayWithJay is built on providing a “hospitality-first” guest experience. Our brand is rooted in curated, thoughtful design, consistent comfort, and professional presentation across all listings. The condition observed at P3866A1 does not reflect StayWithJay standards.
🔸 Policy Requirements
1. Kitchen Drawer Minimum Stock:
- All drawers must contain a complete utensil set (forks, knives, spoons) for at least 2x the sleeping capacity of the unit.
- Additionally, each listing must include:
- One serving utensil set (ladle, spatula, tongs)
- A bottle opener/corkscrew
- A sharp chef’s knife
- At least one cooking spoon
- A can opener
2. Shared Appliance Sanitation – Especially Ice Makers & Refrigerators:
- Ice makers must be cleaned and sanitized at each turnover. No visible grime, residue, or mold.
- Refrigerators and freezers must be emptied completely, wiped, and deodorized if needed.
- Ice bins must be emptied and rinsed unless unit is long-term and confirmed in-use.
3. Visual + Smell Check Required:
- Co-host or turnover lead must perform a quick visual + odor audit before listing is marked ready.
4. Accountability:
- Photo documentation of kitchen drawer and ice maker is now required on Hospitable or group thread for properties with kitchen appliances.
🚫 Non-Compliance Notice
Any report or discovery of violations will result in a flagged turnover, and if repeated, removal from preferred rotation until retraining is completed. Guests noticing such oversights leads to review penalties and internal brand damage.
👤 “That’s Not How You Stay With Jay.”
Let this be our internal rally cry. If a guest can open a drawer and see it is bare, or open an ice maker and be grossed out, we have failed.
Hold the standard. Enforce the expectation. We’re not just “clean,” we’re intentional.