Author: Jay

has just confirmed their reservation at . Another airbnb reservation. Outstanding!

Message Content: ce1598d3-97fe-436d-a3e4-67744ad33b02
That is what it was saidHi Jay,

Thank you for the apology — I appreciate your empathy.

That said, I don’t believe the fact that I didn’t contact you upon arrival justifies your refusal to offer a refund.

Expecting me — an exhausted traveler who paid for your accommodation service and arrived expecting a competent and habitable room — to reach out after midnight (clearly outside of any reasonable service hours), and to risk the uncertainty of receiving no response in order to coordinate a potential room change, is neither practical nor fair.

Therefore, I maintain that my decision to sleep in the car — made under the specific circumstances and as my only viable option — does not absolve your responsibility for having failed to provide accommodation that meets the basic standard implied by our transaction.

I would appreciate it if you could reconsider offering a full or partial refund as a remedy for this situation.

If you believe a disagreement still exists regarding the allocation of responsibility, I would be glad to let the platform step in and assess the matter through a formal report.

Thank you for your time.
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We’re excited to host them!

has just confirmed their reservation at . Another airbnb reservation. Outstanding!

Message Content: ce1598d3-97fe-436d-a3e4-67744ad33b02
That is what it was saidThank you for sharing your experience with me, Jinchen. I’m truly sorry to hear about the inconvenience you faced due to the presence of insects. While these seasonal flies are unfortunately common in Cleveland and can enter when doors or windows are opened, I completely understand how unsettling this must have been for you.

Your comfort is extremely important to us, and I regret that this impacted your stay. I will review the situation and explore ways to address this better in the future, such as increasing measures to deter insects during high-activity periods. Thank you for bringing this to my attention, and I appreciate your understanding.

But no, there will not be a refund for seasonal flies. You made the choice to sleep in your car. No communication at all. We had other rooms. And it wasn’t the time the excuse as you are texting us past 9pm right now. If you feel this warrants less than 5 stars we understand. But no refund. Thanks.
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Platform: {Reservation Platform}
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We’re excited to host them!

has just confirmed their reservation at . Another airbnb reservation. Outstanding!

Message Content: ce1598d3-97fe-436d-a3e4-67744ad33b02
That is what it was saidGiving this unfortunate situation, I would appreciate it if I could have a refund or partial refund. Thank you for understanding in advance!
Conversation: ???
Check-in time will be on and the reservation shows guest(s) expected.

Platform: {Reservation Platform}
Listing ID:
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We’re excited to host them!

has just confirmed their reservation at . Another airbnb reservation. Outstanding!

Message Content: ce1598d3-97fe-436d-a3e4-67744ad33b02
That is what it was said
Conversation: ???
Check-in time will be on and the reservation shows guest(s) expected.

Platform: {Reservation Platform}
Listing ID:
Reservation Code:
Contact:

We’re excited to host them!