Author: Jay

  • Picking a CRM with mailer and implementing with guests

    Picking a CRM with mailer and implementing with guests

    First step according to Ricardo Coelho –

     

     

  • Length of Stay distribtion insights

    Length of Stay distribtion insights

    Length of StayTotal ReservationsSum of Total RevenueSum. Of Total Nights% of Total Rev% of Total Nights% of Total ReservationsRevenue Per Night

    1 4052  $                             224,477.33 4052 23% 22% 55%  $                                           55.40
    2 1578  $                             210,626.48 3156 22% 17% 21%  $                                           66.74
    3 693  $                             127,335.82 2079 13% 12% 9%  $                                           61.25
    4 372  $                                79,923.26 1488 8% 8% 5%  $                                           53.71
    7 156  $                                47,124.36 1092 5% 6% 2%  $                                           43.15
    5 153  $                                39,711.86 765 4% 4% 2%  $                                           51.91
    6 113  $                                38,085.30 678 4% 4% 2%  $                                           56.17
    59 6  $                                21,454.64 586 2% 3% 0%  $                                           36.61
    8 53  $                                17,331.69 424 2% 2% 1%  $                                           40.88
    9 32  $                                16,159.73 288 2% 2% 0%  $                                           56.11
    28 12  $                                13,062.94 336 1% 2% 0%  $                                           38.88
    14 20  $                                13,061.93 280 1% 2% 0%  $                                           46.65
    31 9  $                                11,414.89 279 1% 2% 0%  $                                           40.91
    10 22  $                                   9,910.50 220 1% 1% 0%  $                                           45.05
    13 12  $                                   9,813.47 156 1% 1% 0%  $                                           62.91
    30 10  $                                   9,367.46 300 1% 2% 0%  $                                           31.22
    11 16  $                                   7,757.29 176 1% 1% 0%  $                                           44.08
    27 7  $                                   6,621.83 189 1% 1% 0%  $                                           35.04
    12 12  $                                   6,387.56 144 1% 1% 0%  $                                           44.36
    34 3  $                                   5,938.10 102 1% 1% 0%  $                                           58.22
    21 7  $                                   5,282.64 147 1% 1% 0%  $                                           35.94
    33 3  $                                   4,399.19 99 0% 1% 0%  $                                           44.44
    26 4  $                                   4,391.36 104 0% 1% 0%  $                                           42.22
    35 4  $                                   4,188.69 140 0% 1% 0%  $                                           29.92
    47 1  $                                   4,001.25 47 0% 0% 0%  $                                           85.13
    22 2  $                                   3,195.96 44 0% 0% 0%  $                                           72.64
    16 5  $                                   3,159.68 80 0% 0% 0%  $                                           39.50
    17 3  $                                   2,877.58 51 0% 0% 0%  $                                           56.42
    25 4  $                                   2,855.11 100 0% 1% 0%  $                                           28.55
    29 4  $                                   2,755.55 116 0% 1% 0%  $                                           23.75
    18 3  $                                   2,232.87 54 0% 0% 0%  $                                           41.35
    19 2  $                                   1,984.02 38 0% 0% 0%  $                                           52.21
    52 1  $                                   1,854.64 52 0% 0% 0%  $                                           35.67
    37 1  $                                   1,531.14 37 0% 0% 0%  $                                           41.38
    41 1  $                                   1,508.50 41 0% 0% 0%  $                                           36.79
    24 1  $                                   1,114.70 24 0% 0% 0%  $                                           46.45
    15 3  $                                       895.83 45 0% 0% 0%  $                                           19.91
    36 1  $                                       630.50 36 0% 0% 0%  $                                           17.51
    32 1  $                                       148.39 32 0% 0% 0%  $                                              4.64

     

     

     

     

    07/12/2026 09:13 AM EST

    This is exactly the dataset we needed.

    The biggest surprise is that 1-night stays are not the problem I expected them to be.

    Here’s the breakdown.

    LOS Reservations Revenue Revenue/Reservation Revenue/Night
    1 4,052 $224,477 $55.40 $55.40
    2 1,578 $210,626 $133.48 $66.74
    3 693 $127,336 $183.75 $61.25
    4 372 $79,923 $214.85 $53.71
    5 153 $39,712 $259.56 $51.91
    6 113 $38,085 $336.99 $56.17
    7 156 $47,124 $302.08 $43.15

    Now let’s apply your $30 turnover cost.

    LOS Revenue/Reservation Cleaning Net After Cleaning
    1 $55.40 $30 $25.40
    2 $133.48 $30 $103.48
    3 $183.75 $30 $153.75
    4 $214.85 $30 $184.85
    5 $259.56 $30 $229.56
    6 $336.99 $30 $306.99
    7 $302.08 $30 $272.08

    This makes something very clear.

    One-night stays

    • 55% of all reservations
    • 23% of total revenue
    • 22% of total occupied nights

    So they create a tremendous amount of operational work while generating less than one quarter of revenue.

    However…

    They still generated

    $224,477

    over the period.

    That is not insignificant.


    Here’s what I would calculate next.

    Multiply the reservation count by the cleaning cost.

    1-night

    4,052 × $30

    = $121,560

    Cleaning consumed

    54.2%

    of the room revenue.


    2-night

    1,578 × $30

    = $47,340

    Only

    22.5%

    of revenue.


    3-night

    693 × $30

    = $20,790

    Only

    16.3%

    of revenue.


    Immediately you can see the operational leverage.

    LOS Cleaning % of Revenue
    1 54.2%
    2 22.5%
    3 16.3%
    4 14.0%
    5 11.6%
    6 8.9%
    7 9.5%

    That chart alone tells the story.


    My biggest takeaway

    The issue isn’t that one-night stays produce low ADR.

    They don’t.

    The issue is that every reservation has a fixed turnover cost.

    You have discovered something much more important than ADR:

    Your business has a fixed operational cost per reservation, not per night.

    That changes how pricing should be optimized.

    I’d actually stop looking at ADR altogether.

    Instead I’d build a dashboard around these five metrics:

    • Total reservations
    • Total revenue
    • Revenue per reservation
    • Cleaning cost as % of revenue
    • Net contribution after turnover

    Those five numbers tell you almost everything you need to know about whether a particular length of stay is economically attractive.

    Finally, one statistic stands out more than any other:

    • 55% of reservations generate only 23% of revenue.

    That is probably the single most important operational KPI in your portfolio, because it quantifies how much of your workload is being driven by one-night bookings.

  • Revising flow for P2007S5 from acceptance forward.

    Revising flow for P2007S5 from acceptance forward.

     

     

     

     

     

     

     

     

    • Reason: ensure 100% successful check in, once registration is completed 100% of the time.
    • The registration notification should be easier… but the point of this is to ensure every person knows where to go.
    • Visual Help is So important as well.

     

    Found some stuff form the quinta suite.. Lets get that one int here