Actions completed based on the screenshots:
- Messaging Security – Approved Links
- A security rule was configured in Booking.com to restrict guest messages to approved links only.
- The following domains/URLs were explicitly approved:
https://book.staywithjay.comhttps://clevelandbyjay.comhttps://clevelandbyjay.com/checkinhttps://buy.stripe.com(including a specific Stripe payment link)https://hospitable.comhttps://catalystwin.com
- This approved-links policy was applied globally to all 21 properties under the account.
- Messaging Security – Approved Email Addresses
- A whitelist of approved sender/receiver email addresses was created to control email-based communication.
- Approved emails include:
admin@staywithjay.comcontact@staywithjay.cominfo@staywithjay.comjay.silva@staywithjay.comsupport@staywithjay.com
- This email security setting was also applied to all 21 properties, ensuring consistency across the portfolio.
- Global Application Confirmation
- In both cases (links and email addresses), Booking.com displayed a confirmation modal stating that:
- Existing settings would be overridden.
- The same approved lists would be enforced across every property.
- The action “Apply to all properties” was selected and confirmed.
- In both cases (links and email addresses), Booking.com displayed a confirmation modal stating that:
- Messaging Preferences Review
- Accessed Messaging Preferences for individual properties within Booking.com.
- Verified notification settings, including:
- Email notifications when a guest sends a message (ON).
- Email notifications when an automatic reply is triggered (ON).
- Daily reminder email (OFF).
- Automatic Replies Configuration
- Navigated to Automatic Replies within Messaging Preferences.
- Confirmed which automated topics are active:
- Enabled: Check-in, Check-out
- Disabled / Not configured: Parking, Bed preference, Smoking/Non-smoking
- Verified the ability to manage or create additional automatic replies via the “Create automatic reply” option.
Net result:
A centralized, locked-down messaging security framework was implemented across all Booking.com listings, ensuring that only verified StayWithJay links and email addresses can be shared with guests, while also validating notification and automatic reply behavior at the property level.



