Author: Jay

  • Revised – Guest Ranking 0ver 28% return rate at SWJ Affordab

    Revised – Guest Ranking 0ver 28% return rate at SWJ Affordab

    we convert 18% of all guests into repeat guests, and these in turn generate 49% of our revenue. Guest services is one of the main pillars of our operations and it must continue to be so.

     

  • Tuesday June 9

    Tuesday June 9

     

    Yesterday

     

    Today:

    Tuesday. underperforming for the past week. We need 140 to beat last week and 200 to beat the average.

    Guest Ranking Metrics from Hospitable – Draaft

  • Sunday June 7, 2026

    Sunday June 7, 2026

    Successes:

    1. Hosted over 45% of total reservations from the brazil egypt game
    2. Quickly implemented a referral through discount code focused on the game and got one reservation from it, over 4 times typical ADR
      Saturday Friday pre game was less than ideal loss from previous week

      1. Reason 1 P2014S6 delay, causing room change, and subsequent cancellation. We are escalatingg with airbnb
    3. Ensured all guests were able to check in
    4. Secured an early morning stuck at the airport  reservation for Sunday morning, also 3X typical rate.

    Did we win?

    Opportunities

    1. Staffing for busy days need to be ramped up
    2. On high volume event nights, throwing a unique boutique like happpy hour or after event on the back deck of one of the properties would be idea
      1. How to start? What would be the next event?
  • Personal items Self care

    Personal items Self care

    as your personal items are personal in nature if you’re booked any of our stays where you have a private room while sharing a bathroom with other fellow guests, you want to make sure that your personal items are not contaminated when other guests are using the bathroom, so for example, if Guest John left his toothbrush on the bathroom sink brush his teeth went to work went to tour the town and then Guest James used the bathroom and for some reason it wasn’t feeling very well. That toothbrush is exposed to all of the germs and everything that the other Guest had even after someone cleaned the bathroom after James whatever happened during James use of the Facility would contaminate that toothbrush that personal item so on the shared bathrooms use bring all your personal items with you to use your bath mat which we provide an individual one to every single guest use the bathroom clean the surfaces if you can but remove your personal items that is so critical because it’s a personal item. No one needs to know the brand of toothpaste to use or your soap privacy is important both on the digital space and on the physical space if you care about that kind of thing.

    in summary the rule is your personal items when used to share bathroom should always leave with you after each use. Thank you.

     

    #Bathroom #Self-care #CleanAss #Community #CommonSense