Cleveland by Jay

Author: Jay

  • ✅ Web Development Update — BidFormV2 Implementation (Third-Person Summary)

    ✅ Web Development Update — BidFormV2 Implementation (Third-Person Summary)

    ✅ Web Development Update — BidFormV2 Implementation (Third-Person Summary)

    The development team completed the implementation of the new BidFormV2 system inside WordPress, designed to support all open job submissions for Studio.haus and Catalyst Win.

    A custom layout—also named BidFormV2—was created using Neve’s Custom Layouts feature. This layout contains the entire form logic and is configured to display only on specific Studio.haus post types. The visibility is controlled by matching the form’s internal field “Open Job Title” with the title of the job post, ensuring the correct form appears for each position.

    Inside this layout, the new multi-step submission form was embedded. The form captures name, email, phone, project bid details, pricing, delivery timelines, and required portfolio uploads. All fields are mapped to a connected Google Sheet, allowing every submission to be automatically recorded and organized. The mapping includes a custom hyperlink to each entry’s details page inside WordPress for internal tracking.

    The system now supports per-job application tracking, since each open job post uses the same form template but passes its unique job title into the hidden field. This allows the Google Sheet to catalog submissions by project without needing separate forms.

    Screenshots and PDFs documenting the layout, the hook placements, and the Google Sheet mapping were also generated for reference.

    Additionally, the job pages now have room for a visual call-out section to be added directly above the social share icons. This will allow Catalyst Win to display a remark such as:


    “Conhece alguém ideal para esta vaga? Clique abaixo para compartilhar.”
    and use the existing WhatsApp / Messenger / Email / Facebook / LinkedIn sharing buttons already rendered by the theme.

    All components are currently active and functioning as expected, and the BidFormV2 layout is published and tied to the correct post type templates.

  • Fresh Coffe in the Kitchen at StayWithJay

    Fresh Coffe in the Kitchen at StayWithJay

  • DNB = DNN

    DNB = DNN

    DNB = DNN process is not simple, but it is the best way to prevent the return of low profit margin, high risk guests, withoiut compromising the fragile world of reviews.

    Here it is key that your supply chain, your vendor relationships are in sync, so high risk guests are identified early in their relationship with you and your brand. Remember, in this regard of high risk guests, walk in silence. Do not notify guests they are unwelcome until the review period has past, and only if they insist in attempting to book any of your inventory.

    Free Insights.

  • ✅ INTERNAL DO NOT BOOK (DNB) PROTOCOL — STAYWITHJAY

    ✅ INTERNAL DO NOT BOOK (DNB) PROTOCOL — STAYWITHJAY

     

    ✅ INTERNAL DO NOT BOOK (DNB) PROTOCOL — STAYWITHJAY

    (English + Spanish)

    🇺🇸 ENGLISH VERSION

    1. Purpose of the DNB Protocol

    This protocol ensures that StayWithJay prevents problematic guests from booking in the future while avoiding retaliatory reviews, operational disruption, or negative platform consequences.

    A guest becomes DNB (Do Not Book) when they meet any of the internal criteria:

    • Excessive cleaning requirements
    • Repeated rule violations
    • Strong odors, smoking violations, food-related sanitation issues
    • Aggressive communication
    • Attempting to circumvent policies
    • Verified fraudulent behavior

    Once marked DNB, the guest must not be allowed to book on Airbnb, Booking.com, or direct channels.

    2. Airbnb — How to Block a Guest

    Step-by-Step

    1. Go to the conversation with the guest in Airbnb.
    2. Click the three dots (…) in the upper-right corner of the message window.
    3. Select “Report user”.
    4. Scroll down and choose:
      “They make me feel uncomfortable” → this option triggers the block.
    5. Airbnb will ask: “Do you want to block this guest from contacting or booking you?”
    6. Select YES.

    Result

    • The guest cannot see your listings, cannot contact you, and cannot book again.
    • They receive no notification that they were blocked.

    3. Booking.com — How to Block a Guest

    Step-by-Step

    1. Log in to Booking.com Extranet.
    2. Go to Reservations → find the guest.
    3. Open the reservation and click Report Guest Misconduct.
    4. Choose the appropriate category (e.g., cleanliness, property damage, rules violated).
    5. After submitting, Booking.com will ask if you want to “Block this guest from future bookings.”
    6. Select YES.

    Result

    Booking.com’s system prevents the guest from booking your properties again, permanently or for a determined period depending on misconduct type.

    4. StayWithJay Direct Booking — Internal System (WordPress + ACF)

    We will add a custom ACF field to store the guest’s risk status.

    ACF Field Setup

    • Field Name: guest_status
    • Label: Guest Status
    • Type: Select or Text
    • Choices:
      • DNB
      • Watchlist
      • Cleared

    Protocol for Assigning DNB

    1. Go to Users → Select Guest Profile (imported from direct booking or WP Forms).
    2. Scroll down to the Guest Status ACF field.
    3. Set value to: DNB.
    4. Update the user.

    Operational Outcome

    • Any custom booking logic or automation can check if guest_status == 'DNB' and automatically reject or redirect the booking attempt.
    • Staff sees the tag directly in the user record.
    • This aligns all channels under one internal control.

    5. Internal Documentation Workflow

    Every DNB case must be documented for compliance and liability.

    Required Steps

    1. Cleaning team submits photos of the issue.
    2. Operations logs the incident with date/time and room number.
    3. Add notes in:
      • Hospitable.com
      • StayWithJay WordPress (ACF field)
    4. Tag the guest in:
      • Hospitable → Add tag: DNB
    5. Block the guest on Airbnb or Booking.com if applicable.

    Optional

    • Add internal notes to Stripe/Payment system (if direct bookings).

    6. Guest-Facing Communication Policy

    Do NOT notify the guest they are banned.

    Message them only after the review window closes if needed.

    🇪🇸 VERSIÓN EN ESPAÑOL

    1. Propósito del Protocolo DNB (Do Not Book)

    Este protocolo garantiza que StayWithJay evite futuras reservas de huéspedes problemáticos sin generar reseñas negativas, conflictos o problemas operativos.

    Un huésped se marca como DNB cuando cumple con alguno de estos criterios:

    • Limpieza excesiva o condiciones insalubres
    • Violaciones repetidas de normas
    • Olores fuertes, fumar en el interior, mala higiene
    • Comunicación agresiva
    • Intentos de evadir políticas
    • Comportamiento fraudulento

    Una vez marcado como DNB, el huésped no puede reservar en ningún canal.

    2. Airbnb — Cómo bloquear a un huésped

    Pasos

    1. Abrir la conversación con el huésped en Airbnb.
    2. Hacer clic en los tres puntos (…) arriba a la derecha.
    3. Seleccionar “Reportar usuario”.
    4. Bajar y elegir:
      “Me hace sentir incómodo/a”.
    5. Airbnb preguntará si deseas bloquear al huésped.
    6. Seleccionar SÍ.

    Resultado

    • El huésped no ve tus anuncios, no puede escribirte y no puede reservar.
    • Airbnb no le notifica que fue bloqueado.

    3. Booking.com — Cómo bloquear a un huésped

    Pasos

    1. Iniciar sesión en el Extranet de Booking.com.
    2. Ir a Reservas.
    3. Abrir la reserva del huésped.
    4. Hacer clic en Reportar mala conducta del huésped.
    5. Seleccionar el motivo correspondiente.
    6. Booking.com preguntará si deseas bloquear futuras reservas.
    7. Seleccionar SÍ.

    Resultado

    El sistema de Booking.com impide permanentemente que ese huésped reserve tus propiedades.

    4. Sistema Interno StayWithJay (WordPress + ACF)

    Agregaremos un campo personalizado con ACF.

    Configuración del Campo ACF

    • Nombre del campo: guest_status
    • Etiqueta: Estado del Huésped
    • Tipo: Selección o Texto
    • Opciones:
      • DNB
      • Watchlist (Observación)
      • Cleared (Aprobado)

    Cómo asignar DNB

    1. Ir a Usuarios → Seleccionar el perfil del huésped.
    2. Buscar el campo Guest Status.
    3. Cambiar a DNB.
    4. Actualizar el usuario.

    Resultado operativo

    • Las reservas directas pueden bloquear automáticamente usuarios con guest_status = DNB.
    • Todo el equipo puede ver el estado del huésped.

    5. Flujo de Documentación Interna

    Pasos obligatorios

    1. Equipo de limpieza envía fotos del problema.
    2. Operaciones registra fecha, habitación, descripción.
    3. Añadir notas en:
      • Hospitable
      • WordPress (ACF)
    4. Etiquetar huésped en Hospitable como: DNB
    5. Bloquear en Airbnb o Booking.com.

    6. Política de Comunicación con el Huésped

    Nunca informar al huésped que fue bloqueado.

    Si se necesita comunicar algo, esperar hasta que cierre el período de reseñas.