Author: Jay

 

Guest booked for 1 night

 

Converssation Thread

Many things happened weirdly.. see reservation here:

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out of context

SWJ from a automation and CMS standpoint feels like it is 1 form away, 1 email connection automation away from solving all these little issues.

 

Did you Know?

according to price labs Stay With Jay is a top 10 STR operator in Cleveland Ohio (including lakewood)? (source: catalystwin.com) Out of over 350 operators

Something we may be doing correctly

 

Okay, back to the guest in question.

 

Did we overreact was the question:

1. Same Day Booking
2. Arrived over 1.5 hours before check in
3. Failed to complete registration
4. When completed registration, disclosed additional guest
5. Ignored the alteration request
6. Ignored text messages and emails
7. Camera did not record her bringing additional guest
8. positive demeanor

Answer: NO. Numbers 1 through 6 are the six key signs a guest will be unruly, and jeopardize the safety and enjoyment of guests and neighbors.

Follow up Question: Can we do better? YES! 

1. Faster response times: guest asked about early check in at 2:32PM
   1. our answer came at 3:13PM with the code and registration link
   2. thats almost 45 minutes reply time.
2. review and fix auto rules for guests, same day reservations are also a huge issue

There is more work to do… but it is documented here