Hi Emanuel,
Thanks again for your reservation. We reviewed your check-in form and noted that you will not be the guest staying at the property, and that this booking was made through Airbnb.
For clarity: StayWithJay reservations made through OTAs (Online Travel Agencies) must follow that platform’s regulations. In this case, the reservation falls under Airbnb’s policies, which require that the booking must be made by the person staying, or that all staying guests are fully registered and approved.
Since you’ve indicated that your employee, Robert, will be the one staying, you’ll need to either update the Airbnb reservation to include him as a registered guest, or have him submit a booking directly under his name.
If this isn’t updated, we won’t be able to release the access code, as we cannot accommodate unregistered or unpaid guests under Airbnb’s terms and our own guest safety standards.
Let us know how you’d like to move forward, and we’ll help however we can.
Best,
The StayWithJay Team
staywithjay.com


