Category: Reports

TWNW, Operation Journals, etc.

  • Thursday June 11

    Thursday June 11

    Yesterday

    Numbers (108) from the previous week

    Trouble Reservation: HMD424CCRS

    The exact example why the new city ordinance may cause issues. Guest brought 5 people versus 1 in the reservation, guest did not complete the registration after multiple attempt from hosts. Guest was loud with trusted neighbor who attempted to ask them to not block their driveway. Should the cops be called? (yes) Were they (no). Would they have been prior to the law passing: (yes).

    Is this the right way?

    CPD officers in all SWJ interactions have always encouraged hosts to yes call the authorities, but would this be a nuisance? If so, how about if the host prosecutes the guest? So many questions.

     

    New Rule for Guest Services

    • DO NOT DELETE PASSCODES. SIMPLY CHANGE THE NUMBER OR EXPIRE THEM ON THE TTLOCK APP.
      • This allows us to present evidence to the OTAs for situationns such as the situations with Makayla Williams
        In this situation it is difficult to find the delete record of the code.. but it will be inconsequential we hope

    Our gap yesterday was 109, we made up 200 out of the 300 target in the am. Today we are starting at

     

    (417)

    We should have 12 rooms from guests to pick from… so what does book.staywithjay show?

    7

    @Ricardo: this is exactly where an agent would pick this up and create a promotion based on our guest rankings .. the List of 50 or 100 guests who stay most often

     

  • Tuesday by Tuesday

    Tuesday by Tuesday

     

    We beat by 20% and it was the highest in the last 5.

    High performers