Cleveland by Jay

Category: Reports

TWNW, Operation Journals, etc.

  • Revised – Guest Ranking 0ver 28% return rate at SWJ Affordab

    Revised – Guest Ranking 0ver 28% return rate at SWJ Affordab

    we convert 18% of all guests into repeat guests, and these in turn generate 49% of our revenue. Guest services is one of the main pillars of our operations and it must continue to be so.

     

  • Tuesday June 9

    Tuesday June 9

     

    Yesterday

     

    Today:

    Tuesday. underperforming for the past week. We need 140 to beat last week and 200 to beat the average.

    Guest Ranking Metrics from Hospitable – Draaft

  • Today June 8

    Today June 8

    lower performance than the Zach Bryan weekend by 35% as I think, exemplified in the two graphs above holy to checkouts today, excuse me for checkouts today

    Automating the comparison analysis for Leo real real time the one that we do manually to truly truly win, would would be a good immediate tactic, but I’m so sure that this is going to be the best way.

    Yesterday

    Lower than the previous Sunday turn it down, had a large number of checkouts which clouded division of the on-site team to understand that end of the pricing team to understand that things were not as they should be, even though the number is, of course obliterated the previously for the previous week was not an event this week. We had 68,000 people coming just to the soccer game in Brazil and whatever which bags of a question did the Zak BRIAN concert generate a better revenue for the city of Cleveland than Brazil and Egypt?

  • Sunday June 7, 2026

    Sunday June 7, 2026

    Successes:

    1. Hosted over 45% of total reservations from the brazil egypt game
    2. Quickly implemented a referral through discount code focused on the game and got one reservation from it, over 4 times typical ADR
      Saturday Friday pre game was less than ideal loss from previous week

      1. Reason 1 P2014S6 delay, causing room change, and subsequent cancellation. We are escalatingg with airbnb
    3. Ensured all guests were able to check in
    4. Secured an early morning stuck at the airport  reservation for Sunday morning, also 3X typical rate.

    Did we win?

    Opportunities

    1. Staffing for busy days need to be ramped up
    2. On high volume event nights, throwing a unique boutique like happpy hour or after event on the back deck of one of the properties would be idea
      1. How to start? What would be the next event?